Booking · A 6-step process

Book your cat's care in 6 steps

Booking is easy and with no obligation. You message me, we check availability, we set up a free pre-visit at your home, and if everything fits, we start. I reply the same day.

See the process Start on WhatsApp
Free pre-visit Cancel up to 7 days before Pay on day one Same-day reply
Eva on an in-home visit looking after a cat
Get started

Ready to book?

The booking process is designed so that both you and your cat are comfortable from the very first moment. No contracts, no paperwork, no obligation until we meet at the pre-visit.

Most families book with 1–2 weeks' notice. In peak season (summer, Christmas, Easter) it's best to book 1 month ahead. If you have an emergency or a last-minute change, message me anyway — sometimes I have slots and can work magic.

The process

Six steps, no surprises

Here are the six steps, from start to finish. You'll always know what's happening and what comes next.

1

You message me

By WhatsApp or via the form below. Tell me what your cat needs and the dates you require.

  • Your cat's name, age and personality
  • The exact (or approximate) dates you need service
  • Any medication, special behaviours or multiple cats
  • Your municipality and post code (so I can confirm I cover your area)
⏱ 5 minutes · I reply the same day
2

I confirm availability

Within 24 hours I get back to you to confirm whether I have space on those dates. If not, I propose alternatives or put you on a waiting list.

  • Confirmation of available dates and times
  • Final rate based on the type of visit you need
  • A written quote if you want one
  • Book ahead for summer and Christmas
⏱ Reply within 24 hours
3

Free pre-visit at your home

We meet at your home so we can get to know each other, I can meet your cat, and we go over all the details together. There's no obligation: if afterwards you decide not to continue, no problem.

  • I meet your cat and get a feel for their character
  • I see where their food, litter box and favourite hiding spots are
  • If there's medication, you show me how to administer it
  • We talk about keys, access, emergency protocol
  • We answer all your questions with no rush
⏱ 30–45 minutes · At your home, free
4

Confirmation and payment

If everything fits, we confirm the service. I send you the questionnaire with all the details about your cat and we agree on payment.

  • Questionnaire with your cat's full profile (allergies, fears, routines)
  • Confirmation of dates, times and rate
  • I accept Bizum, bank transfer or cash
  • Payment is made on the first day of service at the latest
⏱ 24–48 hours before the first service
5

The service begins

I arrive at your home with the agreed keys, do the full visit and send you photos and a short note on WhatsApp when I finish.

  • Food, water, litter box, play, medication (if applicable)
  • Photo report at every visit
  • If anything happens, I call you immediately
  • If you need anything extra, just message me
⏱ Every day of the booked service
6

Wrap-up and key return

At the end of the service I return the keys and we close the loop. If you want to book again for your next holiday, message me and we plan it again.

  • Keys returned in person or wherever we agreed
  • Final service summary if you want one
  • To book again, message me at least 1 week in advance
  • If you move or something changes, I keep you in my diary
⏱ When the service ends
Before you message

Have this information to hand

When you write to me, have these details ready. It helps me reply faster with a proposal tailored to your case.

About your cat
  • Name and approximate age
  • Personality (shy, cuddly, independent)
  • Whether they take any medication, and what kind
  • Whether they live with other cats or animals
  • Any specific fears or quirks
About the service
  • Service start and end date
  • How many visits a day you need
  • Any special days (bank holidays, events)
  • Whether you need key handover or return
  • Your municipality and post code
Policy

Clear conditions, in writing

Cancellation policy

Cancel or change dates with more than 7 calendar days' notice: no charge. Less than 7 days: the full service is charged. If I cancel for reasons beyond my control, I refund 100%.

Payment policy

The total amount is paid by the first day of service at the latest. I accept Bizum, bank transfer or cash. For one-off visits you can pay at the end of each one.

Short-notice bookings

Services booked with less than 48 hours' notice carry a €2 supplement per service. If you cancel within that window, 100% is charged.

What families say

Families who already booked

"
★★★★★

"I booked a month ahead for Christmas because we go away every year. Eva confirmed the next day, came for the pre-visit, we gave her the keys, and every day she sent a photo of Mishi. We came back and everything was perfect. It's our third Christmas with her."

P
Pilar
Barcelona · Cat Mishi
"
★★★★★

"I booked with only 3 days' notice due to an emergency. Eva said she had a slot, came for the pre-visit the next day, and within 48 hours she was already looking after our cats. Amazing ability to react."

R
Roger
Cornellà · 2 cats
"
★★★★★

"The pre-visit won us over. Eva arrived on time, sat on the floor so Coco could sniff her, and within 20 minutes Coco was already by her side. Professional, warm, organised. We booked the same day."

A
Anna
Esplugues · Cat Coco
About booking

Frequently asked questions

How far in advance do I need to book?
Ideally book at least 1–2 weeks in advance, especially in peak season (summer, Christmas, Easter). For one-off situations I try to fit you in even with short notice. If you have an emergency, message me and we'll see what we can do.
How do I confirm the booking?
After the pre-visit I send you a message confirming the dates, final rate and payment method. If everything's fine, you confirm and the booking is closed. There's no contract or paper to sign — the trust goes both ways.
What payment methods do you accept?
Bizum, bank transfer or cash. Payment is made on the first day of service at the latest. For one-off visits you can pay at the end of each one. For longer services (weeks, months) we can agree periodic payments.
Can I cancel or change the dates?
Yes, with these conditions: more than 7 calendar days' notice, no charge. Less than 7 days, the full service is charged. If you've already paid and cancel outside the notice window, the amount isn't refunded. If I have to cancel for reasons beyond my control, I refund 100% and help you find an alternative.
What if my cat gets ill during the service?
If I notice anything unusual, I let you know immediately. If urgent vet care is needed, I take the cat to the nearest centre with the carrier you leave me and keep you informed throughout. At the pre-visit we agree an emergency protocol: which vet to go to, who authorises the treatment, how far we go.
Can I book for just one day or a weekend?
Of course. There's no minimum number of days. You can book a single visit for a weekend, a one-off day, or a full month. The pre-visit is always the first step and is done once per cat and family.
How much does the pre-visit cost?
The first pre-visit is always free. If for any reason you need a second one (a change of instructions, a new cat in the family, etc.), it costs €15.
Can I see references or talk to a family before booking?
Yes. I can put you in touch with a family who already knows me so you can hear their experience first-hand. There are also more testimonials on the website, and I can show you photos of real visits (without identifying the cat if the family prefers).
Is there availability on weekends and bank holidays?
Yes, I work 365 days a year. Bank holidays and eves have a special rate (standard visit €30 instead of €22), but the service and quality are the same. For popular bank holidays (Christmas, New Year, Sant Joan) book at least 1 month in advance.
What if I'm not happy with the service?
We talk about it and I find the best solution. If the problem is on my side (I was late, I didn't do something well), I make it up to you. If the issue is that the cat and I just don't click (very rare), I refund whatever you've paid in advance and recommend another catsitter from my network. Your cat's wellbeing comes first.
Start here

Book or ask with no obligation

The fastest way is via WhatsApp. If you prefer, fill in the form and I reply the same day.

Start on WhatsApp 602 51 81 78
What do you need? *

When you submit, we'll open WhatsApp with your message. You can also call +34 602 51 81 78.